Terms and Conditions

Bookings and Cancellations:

Payment details are collected upon booking, however no payment is taken at that time. Client's payment details are stored on the Carepatron site, which utilises Stripe for payments.
All confirmed appointments require a full deposit beforehand. Confirmation of payment secures the booking.
Cancellation of bookings with more than 24hrs notice will receive a full refund.

Cancellations with less than 24hrs notice will receive no refund.

Clients are invited to reschedule any missed appointments.

Concession cards must be scanned or photographed and emailed to Crooked Mile Counselling, to be kept on file. Instructions on how to do this can be provided, if needed.

Sending Emails & SMS

By completing contact forms with Crooked Mile Counselling and/or purchasing our counselling services, you agree to receive email and SMS communications regarding your booking and/or appointment.

Counselling Online via Zoom

Ensure you find a private space where you are unlikely to be interrupted. There is no cost for clients to use Zoom, but it does use internet data. Check your internet plan for available internet data usage.
Zoom uses end-to-end data encryption to ensure data privacy.
If the Zoom connection cuts out, I will wait five minutes for you to reconnect. If you do not connect, I will attempt to contact you by phone or email. If you have any issues in connecting, please email me at crookedmilecounselling@gmail.com